At Made4u, we carefully inspect and pack our products before dispatch to ensure that you receive your order in the best possible condition.
No Refund Policy
Made4u follows a strict NO REFUND policy.
Once an order has been delivered, the amount paid for the order cannot be refunded. However, eligible products may be exchanged according to the terms and conditions mentioned below.
Exchange Window
Exchange requests must be submitted within 7 days of receiving the order.
Exchange Eligibility
The following product categories are eligible for exchange:
- 2 Piece Suits
- 3 Piece Suits
- Printed Suits
- Embroidered Suits
- Lawn Collection
- Winter Collection
- Abayas
- Shawls
- Stoles & Scarves
Customized and personalized products are non-exchangeable.
Product Condition Required
Products must be returned in their original and unused condition, including:
- Original packaging
- Original tags
- Original motifs and embroidery
- All product components supplied with the order
- Original order receipt or proof of purchase
Products that have been worn, washed, altered, damaged after delivery, or otherwise modified are not eligible for exchange.
Approved Exchange Reasons
An exchange request may be submitted for any of the following reasons:
- Customer-requested size or design preference change
- Wrong size selected by the customer at the time of ordering
- Wrong product received
- Damaged product received
- Defective product received (stitching or quality issue)
- Missing item or incomplete package
- Product materially differs from what was ordered
Sale & Discounted Items
Sale and discounted items are not eligible for size or design preference exchanges.
They may be exchanged only in the following circumstances:
- Wrong product received
- Damaged product received
- Defective product received
- Missing item or incomplete package
- Product materially differs from what was ordered
How to Request an Exchange
To request an exchange, contact Made4u customer support within 7 days of receiving the order via any of the following channels:
- WhatsApp: 0302-7104238
- Email: support@made4u.pk
- Contact Form: Contact Us
Please provide the following information with your request:
- Your order number
- Your full name
- Reason for exchange
- Clear photos of the product
- Original invoice or order proof
Approval & Return Procedure
Do not ship the product before receiving exchange approval and return instructions from Made4u. Unapproved returns cannot be processed.
- Contact Made4u via WhatsApp, email, or the contact form with the required information.
- Wait for Made4u to review your request. Our team will respond within 1–2 business days.
- If approved, Made4u will provide the return address and courier instructions privately via WhatsApp or email.
- Ship the product to the provided address using a courier service.
- Share the courier tracking number with Made4u after shipping.
Exchange Shipping Responsibility
Return shipping and replacement delivery costs are determined by the reason for exchange:
| Situation | Return Shipping | Replacement Delivery |
|---|---|---|
| Size/design preference change | Customer pays | Customer pays |
| Wrong size selected by customer | Customer pays | Customer pays |
| Wrong product received | Made4u pays | Made4u pays |
| Damaged product received | Made4u pays | Made4u pays |
| Defective product received | Made4u pays | Made4u pays |
| Missing item / incomplete package | Made4u pays | Made4u pays |
| Product differs from order | Made4u pays | Made4u pays |
Note: Exchange shipping costs above are separate from Made4u’s standard order delivery charges (Rs. 250 flat rate / free on orders of Rs. 4,999 or above), which apply only to original customer orders at checkout.
Exchange Assessment
Once the product is received by Made4u, it will be inspected by our team to determine whether it qualifies for exchange.
The assessment and exchange process may take up to 14 working days after the returned product has been received.
An exchange will only be processed after the product has been received and successfully assessed.
Replacement Rules
Eligible products may be exchanged for another available item:
- Same value: Standard exchange — no additional charge.
- Higher value: The customer pays the price difference.
- Lower value: Made4u issues a store voucher for the difference in value. No cash refund is issued.
If the requested replacement item is unavailable, the customer may choose another available item of equal value.
Damaged Parcel at Delivery
If you receive a parcel that appears visibly damaged, opened, or tampered with by the courier:
- Photograph or video the parcel before opening.
- Contact Made4u immediately with your order number and the photographic/video evidence.
- Do not discard the packaging.
- Wait for Made4u’s instructions before taking further action.
Important Conditions
- Exchange requests must be submitted within 7 days of receiving the order.
- Products must be returned in their original, unused condition.
- Products that have been worn, washed, altered, damaged after delivery, or used are not eligible for exchange.
- Customized and personalized products are non-exchangeable.
- Sale and discounted items are not eligible for size or design preference exchanges.
- Exchange is subject to product availability and successful inspection by Made4u.
- Do not ship the product before receiving exchange approval and return instructions from Made4u.
Made4u reserves the right to reject an exchange request if the returned product does not meet the conditions stated in this policy.